Customer Care

 Terms & Conditions 

At Vertex Shilajit, we strive to provide you with the best products and service. However, we understand that sometimes you may need to return or exchange an item.

Return Policy:

- You can return an item within 15 days of delivery.
- To initiate a return, please contact our customer service team via [email/phone number] with your order number and reason for return.
- Items must be in their original condition, with all tags and packaging intact.
- Refunds will be processed within 5-7 business days of receiving the returned item.

-Products purchased via “Buy 2 Get 1 Free” or "Buy 3 Get @ Free" promo cannot be refunded, however an exchange could only be requested.

Exchange Policy:

- If you'd like to exchange an item for a different Quantity please contact our customer service team via [email/phone number] with your order number and exchange request.
- Items must be in their original condition, with all tags and packaging intact.
- Exchanges are subject to availability, and you may be required to pay any price differences.

Refund and Exchange Exceptions:

- Personal care items, such as supplements at sale cannot be returned or exchanged.
- Supplement that have been opened and used in any way cannot be returned or exchanged.
- Shipping costs are non-refundable, unless the item is defective or was sent in error.

How to Initiate a Return or Exchange:

1. Contact our customer service team via [email/phone number] with your order number and reason for return or exchange.
2. We'll provide you with a return merchandise authorization (RMA) number and instructions on how to proceed.
3. Carefully package the item(s) and include all original tags and packaging
4. Ship the item(s) back to us at the address provided.

Contact Us:

If you have any questions or concerns about our returns and exchange policy, please don't hesitate to contact us:

Email: info@vertexshilajit.com
Phone: [phone number]
Address: [physical address]

We're committed to providing you with the best possible service. Thank you for shopping with us!